Privacy Policy
Cuvanto ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at cuvanto.com (the "Site"), use our communications platform (the "Service"), or interact with us via SMS, email, chat, or other messaging channels.
Please read this policy carefully. By accessing or using our Site or Service, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:
- Contact information — name, email address, phone number, business name
- Account information — credentials you create to access the Service
- Communications — messages, inquiries, and correspondence you send to us or through our platform
- Business information — company details provided during onboarding or account setup
Information Collected Automatically
When you visit our Site, we may automatically collect:
- Device and browser information — IP address, browser type, operating system
- Usage data — pages viewed, time spent, referring URLs
- Cookies and similar technologies — used for site functionality and analytics
Messaging Data
If you communicate with us or our clients via SMS, email, web chat, or other messaging channels through the Cuvanto platform:
- Message content — the text of messages sent and received
- Message metadata — timestamps, channel type, delivery status
- Phone numbers and email addresses — used to send and receive messages
- Consent records — records of your opt-in and opt-out preferences
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Site and Service
- Send and receive communications on behalf of our clients through the platform
- Process and manage opt-in and opt-out requests
- Respond to your inquiries and provide customer support
- Comply with legal and regulatory obligations, including telecommunications regulations
- Monitor and improve platform performance, security, and reliability
- Enforce our Terms of Service and protect against misuse
3. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- Service providers — third-party providers who assist in delivering our Service (e.g., SMS carriers, email delivery services, cloud hosting). These providers are contractually obligated to use your data only as directed by us.
- Platform clients — if you interact with a business using the Cuvanto platform, your message content and contact information may be accessible to that business as part of the communication.
- Legal compliance — when required by law, regulation, legal process, or governmental request.
- Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. SMS and Messaging
When you communicate via SMS or other messaging channels through our platform:
- Message and data rates may apply based on your carrier plan
- Message frequency varies based on the nature of the communication
- You may opt out at any time by replying STOP to any SMS message
- You may request help by replying HELP to any SMS message
- We maintain records of consent and opt-out requests as required by law
- We do not share your phone number or messaging data with third parties for marketing purposes
For more details, see our Messaging Disclosure.
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Consent records and compliance-related data may be retained for longer periods as required by applicable regulations.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS/SSL), access controls, and secure data storage. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Opt out of SMS messaging by replying STOP
To exercise any of these rights, contact us at [email protected].
8. Third-Party Services
Our Service integrates with third-party services for messaging delivery (e.g., SMS carriers, email providers). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.
9. Children's Privacy
Our Site and Service are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will take steps to delete that information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site or Service after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
Cuvanto
Email: [email protected]